We aim to provide a straightforward service for all our users. If you consider that you have not been properly served by us, or if any difficulty has arisen in our business relationship, do not hesitate to contact your nominated agent here.

We will review the situation with you and endeavour to resolve it to your satisfaction. If we find that we have failed to provide the service to which you are entitled, we will refund all charges you have paid.

Your statutory rights are not affected in any way.